Consumer Duty

Updated: May 2023

Here we’ll take a simple and practical look at the Duty so that we can understand what is happening (awareness), accept the changes (mindset) and learn how we can help the implementation (actions).

THE WHAT AND THE WHY…

Here we will look at what Consumer Duty is, why it’s important, what it is trying to achieve, and why it’s trying to achieve this. 

THE HOW…

This section looks at the four Consumer Duty outcomes, a new principle, cross-cutting rules and roles and responsibilities.

SUMMARY AND KEY DATES

Here we bring the previous sections together to summarise what Consumer Duty is for, along with the key dates.