Consumer Duty

Updated: May 2023

Here we’ll take a simple and practical look at the Duty so that we can understand what is happening (awareness), accept the changes (mindset) and learn how we can help the implementation (actions).

  • The What and the why…

    Here we will look at what Consumer Duty is, why it’s important, what it is trying to acheive, and why it’s trying to acheive this.

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  • The How…

    This section looks at the four Consumer Duty outcomes, a new principle, cross-cutting rules and roles and responsibilities

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  • Summary and Key Dates

    Here we bring the previous sections together to summarise what the Consumer Duty is for, along with the key dates for the rollout.

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